Employee Assistance Programs

Malaysian Psychologists
August 23, 2022
ERP Software Malaysia
September 19, 2022

An employee assistance program can help employees deal with work-related and personal problems. These problems may affect a person’s health and mental wellbeing, and can impact their performance in the workplace. An employee assistance program can help employees overcome such problems, so they can continue their work at a higher level. An employee assistance program can provide many benefits for employees and their employers.

Peer support

Employers have a range of benefits from incorporating peer support into their employee assistance programs. Not only does it improve access to care for employees, it also boosts morale and helps management feel more comfortable dealing with issues involving employees. Additionally, peer support can help individuals cope with recovery and connect with others who have dealt with similar mental health challenges.

Peer support should be provided by a trained team. This team should be empowered to refer employees to other sources of assistance if needed. If there are any exceptions, team members are expected to notify the appropriate authority.

Short-term counseling

Employee assistance programs provide counseling and referral services to employees who need assistance dealing with personal issues. Typically, these services are free to employees. They help employees deal with problems ranging from workplace conflicts to performance problems to substance abuse. In some cases, the program can also refer employees to a therapist or other mental health professional.

These programs also offer help for career changes and professional development plans. Employees can access these services as often as they need. These programs can also help people manage their relationships at work and prevent burnout.

Access to longer-term resources

Employee assistance programs provide confidential, in-house support for employees to deal with issues that are impacting their work or personal life. They can range from short-term support and assessments to referrals to therapists and other resources. These services can help employees deal with issues like work-life balance, performance problems, and substance abuse.

At the Mayo Clinic, for example, employee assistance services reached almost 39,000 people in Rochester, Minnesota. The Mayo Clinic employed five on-site counselors, and provided referrals to outside services. The early use of these services was low, but as the pandemic spread, stress over COVID and the running out of personal protective equipment became the top concerns for many employees. Employees may be hesitant to talk about feelings of vulnerability, especially during times of crisis, or if they work from home.


There are many different types of employee assistance programs, and cost can be one of the biggest factors in the decision. Some programs are in-house, while others are outsourced. In-house programs are typically only available to large companies, and are usually more expensive to manage. Others may choose to partner with a nearby fitness center, hire a therapist, or launch a peer support program.

Employee assistance programs are designed to address issues affecting employees’ health, wellbeing, and performance. They include evaluation, short-term counseling, and referral services. They provide resources to help employees cope with their personal problems and those of their families. Professional counselors evaluate the issues and support employees and their families.

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